Refund policy

Effective 19 August 2026

This policy applies to purchases made from House After Midnight Studio through this Shopify store.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Change of mind

We do not provide refunds or exchanges for change of mind unless we expressly agree otherwise.

Made-to-order or personalised physical products are not eligible for change-of-mind returns unless we expressly agree otherwise. Digital products are not eligible for change-of-mind refunds after access or download has been provided, except where required by law.

Faulty, damaged or incorrect products

If a product is faulty, damaged, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, contact us at hello@houseaftermidnight.com with your order details and a description of the issue. We will assess the issue and provide the remedy required by law, which may include repair, replacement, refund or another appropriate remedy depending on the circumstances.

Returns

Do not send an item back without first contacting us. Where a physical return is required, we will provide the applicable return instructions and return address in writing. The private studio/HQ address is not a public return address.

Refund timing

Approved refunds are processed to the original payment method where practicable. Your bank or payment provider may require additional processing time.

Contact

Email: hello@houseaftermidnight.com